Redefining customer experience: How AI is revolutionizing Mastercard [Video]

Ed McLaughlin, Mastercard’s president and CTO, shares how the company uses cutting-edge technology and AI-powered transformation to improve customer service, streamline operations and drive business growth.

Credit: Ed McLaughlin

In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. Our commitment to customer excellence has been instrumental to Mastercard’s success, culminating in a CIO 100 award this year for our project connecting technology to customer excellence utilizing artificial intelligence.

We live in an age of miracles. When I think about the technology we started working with early in my career and look at what we’ve been able to do since, it truly is amazing, a global transformation led by and driven …