Frost & Sullivan Recognizes AllianceOne and Central Florida Expressway Authority with 2024 Customer Value Leadership Award | PR Newswire [Video]

Award Highlights AllianceOne and the Central Florida Expressway’s strong partnership through cultural infusion, process improvements and honest, open communication at all levels of both organizations

, /PRNewswire/ — Frost & Sullivan has recognized AllianceOne Receivable Solutions, a Teleperformance company, and the Central Florida Expressway (CFX) with the 2024 Customer Value Leadership Award based upon a recent assessment of trends and developments in the customer experience management (CXM) industry.

The joint award recognizes both organizations for their unique rebadging and outsourcing partnership that continues to deliver a customer-first focus to CFX’s customer base, including more than three million residents and 72 million visitors that use the regional network of expressways in Brevard, Lake, Orange, Osceola and Seminole counties.

“The high level of trust built between CFX and AllianceOne demonstrates the enormous power of deep CXM partnerships, ensuring uninterrupted employment for CFX employees and business continuity for CFX,” said Michael DeSalles, principal analyst at Frost & Sullivan.

AllianceOne has a …