Transforming Public Services Through Cutting-Edge Technology [Video]

Technological advancements have profoundly transformed the public sector, reshaping governance, enhancing service delivery, and improving citizen engagement. These innovations have not only streamlined operations but also introduced new possibilities for efficiency and transparency. In a recent exploration,  SantoshKumar Pulijala provides an in-depth analysis of these developments, tracing their historical milestones, examining current applications, and envisioning their future impact on public administration.

A Historical Arc of Progress

The evolution of technology in governance reflects a journey of remarkable progress, with each era contributing to improved efficiency and accessibility. Early mechanization introduced tools like typewriters, streamlining administrative processes. Mainframe computers later revolutionized data management, followed by the personal computer revolution, which democratized computing and transformed office productivity. The Internet Age further expanded access, enabling digital services and e-government initiatives. In the current Digital Transformation Era, advanced technologies such as AI, blockchain, IoT, and 5G are redefining public sector operations. These innovations enhance decision-making, transparency, and citizen engagement, marking a pivotal …