Ovation – How Great Restaurants Get Better – Guest Experience Management Platform [Video]

Creating a great guest experience is the goal of every restaurant every time–but the ways to find out what’s actually happening with guests are terrible.

For example,

• Long surveys are annoying. No one likes to take them.
• Table touches are hard to scale.
• Online reviews are either from the happiest or unhappiest guests. Nothing from the average customer.

That’s where technology steps in…meet Ovation.

Ovation gets you:

• Happy guests to leave you positive reviews
• Unhappy guests to share what happened privately
• Specific ideas to improve

So how does it work?

Well it all starts with a simple 2-question survey.

Guests either click a text message they get after placing an order or scan a QR code to easily answer, “How was your experience?”

Happy guests leave 5-star reviews and can be invited back with automated text marketing, and unhappy guests share privately what went wrong so you can resolve any concerns in real-time before it becomes a negative review or lost customer.

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