CLEVELAND — When that delivery on your doorstep turns out to be a dud, sending that merchandise packing can be a real pain.
With the explosion of e-commerce, a record-breaking amount of merchandise, to the tune of $890 billion, was returned to retailers in 2024.
I learned a Northeast Ohio native helped develop a company to make those online returns easier.
It’s called Happy Returns, a reverse logistics company that is trying to tackle what can be a painful process for consumers and a costly one for retailers.
“People return three to four times more when they buy items online than when they walk into a store,” said David Sobe.
Sobe is the CEO of Happy Returns.
“What characterizes a Happy Return is no box and no label,” said Sobe.
The Northeast Ohio native, along with his co-founder, Mark, who was raised in Akron, came up with the idea while working for a large department store chain.
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