CMUH APP Revolutionizes Patient Journey with Taiwan’s Leading Digital Health Insurance System, Achieving 90%+ Satisfaction | PR Newswire [Video]

, /PRNewswire/ — Imagine navigating all your healthcare needs—from registration to prescription pickup—through a single mobile app. In a groundbreaking move, Taiwan’s National Health Insurance (NHI) system, known worldwide for its accessibility and affordability, launched the “Virtual Health Insurance Card (VHIC)” in 2019, led by the National Health Insurance Administration (NHIA) under the Ministry of Health and Welfare. This innovative approach enables hospitals like China Medical University Hospital (CMUH) to redefine patient care through digital healthcare advancements.

CMUH’s “One Mobile Phone for All” initiative, available on the CMUH APP, seamlessly integrates with NHI services, making healthcare remarkably efficient and convenient for patients. The results speak for themselves. By 2023, CMUH achieved a milestone of over 20,000 VHIC uses, while the CMUH APP reached over 1.01 million downloads. With a virtual counter satisfaction rate of 92% and mobile devices facilitating 65% of discharge payments, patients experience reduced wait times—averaging 40 minutes faster—during discharge. This streamlined approach not …