Dollar General shopper blasts decision to add new checkout options – lines are backed up & the process takes 30 mins [Video]

A DOLLAR General shopper has ripped the budget-friendly retailer after encountering a less-than-ideal experience in-store.

The customer bemoaned the checkout options available and the state of the lines.

A Dollar General has blasted the chain’s decision to add self-service machines at a store (stock)Credit: Getty

Stephanie revealed two self-checkout machines were installed in her local store, according to an X post.

But, it turned out that the self-service machines were either closed or unusable.

The lack of self-service machines was only the start of her problems.

“The lines are always so backed up,” she said.

“Takes 30+ mins to even checkout sometimes.”

Dollar General hit the headlines when bosses announced they were pulling self-checkout machines from thousands of its stores.

Todd Vasos, the company CEO, explained there was a link between the self-service machines and shrinkage.

“Shrink continues to be the most significant headwind in our business,” he said on an earnings call in May 2024, seen by Retail Dive.

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