Walmart says it would like to hear more after self-service policy rolled out that turned checkout into ’20 min saga’ [Video]

WALMART has offered to launch a probe after a shopper encountered a less-than-ideal experience in the supermarket.

The customer bemoaned how there were item limits in place at the self-service machines in a store in Wichita, Kansas.

They claimed a rule banning customers from scanning more than 15 items had been put in place, per an X post.

And they slammed the state of the checkout lines.

“Lines are huge. It took 20 minutes to checkout,” they claimed.

The shopper said there were only two registers available.

A Walmart spokesperson responded within hours of the shopper’s grievance.

“We’d like to hear about your experience,” they said.

“Could you please send us a DM with more details?”

It’s unclear if the shopper ever followed up on Walmart’s request.

But, they are not the only person who has complained about the state of …